The Protocol Collective
Fintech Toolkit · Fraud Ops Dashboard

Fraud Operations Playbook

A 13-module operator dashboard for fintech fraud teams. Fraud risk assessment, detection rule library, alert triage workflow, KPI dashboard, dispute management, chargeback operations, investigation casework, fraud loss attribution, vendor DD, committee charter, annual fraud plan, customer comms, fraud-loss reserve calculator. Single HTML. Runs offline. Owned forever.

$497 USD · paid once · single-organisation licence
"Most fintechs build for transaction fraud and underbuild for application fraud. Synthetic-identity application fraud often exceeds transaction-fraud loss in the first two years post-launch."

What's inside

01
Fraud Risk Assessment
6-axis profile · ATO · application · transaction · first-party · insider · partner
02
Detection Rule Library
Velocity · amount · geo · device · counterparty · behavioural · graph
03
Alert Triage Workflow
L1 / L2 / Investigation · SLAs · decision-or-clear discipline
04
KPI Calculator
Live JS · alert rate · FP rate · loss bps · dispute ratio · CB win rate
05
Dispute Management
Reg E timing · provisional credit · investigation · resolution
06
Chargeback Ops
Reason codes · representment · pre-arbitration · network ratios
07
Investigation Casework
10-field structured template · pattern → hypothesis → decision
08
Loss Attribution
Fraud type · detection stage · owner · root cause · recovery
09
Vendor DD
Sift · Sardine · Forter · Riskified · evaluation framework
10
Committee Charter
Cross-functional · cadence · decision authority
11
Annual Fraud Plan
10-section · prior recap · landscape · KPIs · resourcing · approvals
12
Customer Comms
7 pre-approved templates · UDAAP-aware
13
Loss Reserve Calculator
Live JS · forward expected · sigma buffer · recommended reserve

Built for

Format + licence

Owned forever · paid once

$497 USD
Buy now · $497

Stripe checkout. Single HTML file emailed within 1 business hour.

Back to the full catalogue