Fintech Toolkit · Complaints Management Dashboard

Complaints Management Toolkit

A 13-module operator dashboard for fintech complaints programmes. Multi-channel intake, taxonomy, triage, response-SLA discipline, root-cause analysis, regulatory reporting (CFPB / state / NYDFS), board MI, examination posture, vendor-channel oversight, training, programme committee. Single HTML. Runs offline. Owned forever.

"Complaints are the cheapest signal you'll ever receive about your product, your processes, and your conduct risk. Treat them like data, not like a customer-service workflow."

What's inside

Programme Framework

Definition · scope · governance · ownership

Multi-Channel Intake

Inbound · regulator-routed · social · vendor · BBB

Taxonomy

CFPB-aligned categories · sub-issues · root-cause tags

Triage & Severity

Live JS · 5-axis · band → SLA · escalation

Response SLAs

CFPB 15-day · 60-day · state-specific · NYDFS

Root-Cause Library

Five-why · pattern detection · linked remediation

Regulatory Reporting

CFPB portal · state AG · NYDFS · prudential

Vendor-Channel Oversight

Servicer · collections · sponsor-bank · BBB · social

Trend & MI

Volume · category mix · resolution rate · cohort drift

Board Reporting

Quarterly · top categories · UDAAP exposure · remediation

Examination Posture

Sample preparation · narrative · linkage to UDAAP / fair lending

Training

Front-line · back-office · annual · role-based

Committee Charter

CCO chair · cross-functional · cadence · authority

Built for

Heads of Complaints / Customer Complaints at fintechs
Compliance leads owning UDAAP and consumer-compliance programmes
Customer-experience leaders building complaints into product feedback loops
Operations leads managing servicer / collections / vendor complaint channels
External counsel and consumer-compliance consultants

Format + licence

Single HTML file. Runs offline. Editable. Print-friendly.
1 working JS calculator (complaint triage / severity scoring).
Single-organisation licence. Methodology output yours to keep.
14-day satisfaction guarantee.

Owned forever · paid once

$497 USD

Buy now · $497

Stripe checkout. Single HTML file emailed within 1 business hour.

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